Privacy Statement and Confidentiality

This privacy policy governs the manner in which Billi Silverstein Psychotherapy uses, maintains and discloses information collected from clients using website This privacy policy applies to the site and all products and services offered by Billi Silverstein Psychotherapy online, by telephone or within private practice.

Personal identification information

We may collect personal identification information from clients in a variety of ways including, but not limited to, filling in online forms, completing consultation documents, voice messages and note taking during telephone calls and therapy sessions. We will collect personal identification information from clients only if they voluntarily submit such information. Clients can always refuse to supply personal identification information, though this may prevent them from fully benefitting from our services.

What information we collect

We collect names, addresses, telephone numbers, email addresses, ages (including date of birth) and current GP details.  Any other information collected is considered confidential, including note taking, and is stored without any identification details.

Web browser cookies does not use ‘cookies’ to collect information.

How we use collected information

We may collect and use clients’ personal information for the following purposes:  As a means of following up enquiries, to personalise the client experience and improve our site. We may also use feedback provided to improve our products and services and to manage our advertising and promotional effectiveness.  We may use email addresses or telephone numbers to respond to enquiries, questions and/or other requests.

How we protect your information

We protect personal information with appropriate security safeguards as set out by the British Association of Counsellors and Psychotherapists (BACP). This includes physical, administrative and electronic security measures.

Sharing your personal information and confidentiality

Personal information will not be used or disclosed other than for purposes for which it is collected, except with the consent of the individual or as required by law. We have a duty to break confidentiality if there is the risk of harm to self and/or to others. We will only retain personal information as long as necessary for the fulfillment of these purposes and in line with BACP requirements. We do not trade information to third parties in any way whatsoever.

Everything said within the context of therapy is considered confidential. We attend clinical supervision with a specialist counsellor and clients can be discussed there, but will only be known either by initials or first name. This is to ensure that the client receives the best quality of care and counselling. This is a BACP requirement.

Third party websites

Clients may find content on our website that link to the sites of other third parties. We do not control these sites which have a link to us and we are not responsible for how they collect, store or use information.

Changes to this privacy policy

We have the right to update this privacy policy at any time. If we do, we will revise the date at the bottom of this section. We encourage all clients to check this document for any changes, to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By filling in online forms, completing consultation documents, leaving voice messages or attending our therapy sessions (online, by telephone or in our private practice) or completing any forms, you signify your acceptance of this policy. If you do not agree to this policy please do not use our site or our products or services. Your continued use of the site or our products and services following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this privacy policy you may contact us by email:

Amended: July 2023